PA FLOWER HUB

FAQ

I have an account with Gather Flora; do I still need to login to view and purchase local product?

Our growers are no longer posting inventory on Gather, rather we have folded local, seasonal offerings into our main Shopify buying experience. No login is required to view and purchase inventory, but we are still formatted with pre-book parameters, meaning fulfillment (pick up) is selected for 5-7 days out from purchase. All local products are listed under a “LOCAL” collection on the webstore landing page. 

When is the best time to look at open availability?

On Wednesday mornings, most of our local inventory is loaded onto the web shop but always check back Thursday morning for some special or exclusive additions.

Is the shopping window still Wednesday through Sunday morning?

Great news! The online shopping window for both local and other Cut Flower Exchange products is now slightly longer than before. You can start looking at inventory as early as Tuesday and can now shop through Sunday evening for pick up the upcoming week. We still recommend Wednesday afternoon or Thursday morning as the best day to check out materials, but the extended window allows for more flexibility in purchasing.

Are all products guaranteed to be available for my order?

One of the hardest things about local products is to determine what will be readily accessible in advance. We work closely with our growers to determine the most accurate availability, but Mother Nature can always do her own thing, despite our best planning efforts. In the event something you have ordered does not come in, you will be notified via email before pickup and given the option to either a) select a price equivalent replacement on-site, or b) request refund that will be processed through the Shopify system.

I have a PA sales tax license – how do I submit that for verification?

While it is not necessary to have a reseller license to shop with us, we will keep customer licenses on file if you possess the credentials. If you are a new customer with a reseller license and want to purchase local products online, please reach out to us directly and we can set you up with the proper tax designation.